Specialist, Enterprise Productivity (RPA Development)

Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us • Awarded as the Most Preferred Graduate Employers (2022& 2023) & Gold Winner for Excellence in Workplace Culture (2021) • Comprehensive medical, dental, optical and insurance benefits • Flexi working hours arrangements • Staff Line & Device Subsidy • Smart Casual Attire • Child Parental Care Leave • Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT) • Special employee discounts for selected F&B Brands

The Day-To-Day Activities

1. Capable to manage simple-to-moderate complexity application enhancements change requests & projects end-to-end; through identification of business requirements, technical capabilities & needs with goals of providing quality solutions via customized development, scripting, configuration, testing to ready-for-service (RFS) with periodic status updates to stakeholders.
2. Capable to run daily stand ups, sprint planning, sprint review and retrospective session.
3. Responsible for the development and testing of Enterprise applications systems that not restricted to SharePoint online webpart customizations, eForms & it’s workflows, automation of repetitive tasks and integration to multiple business applications platform streamlining processes with measurable performance reports for all development works completed.
4. Maintains and supports the organization’s portfolio of enterprise business applications to keep applications and platform free from security vulnerabilities on quarterly basis. Be accountable and ensure remediation works such as patches & upgrades completes on timely manner in accordance to IT compliance & security policies of organization.
5. Capable to perform top-level troubleshooting, investigation and debugging of technical issues through deeper understanding of the enterprise services functionality, network infrastructure and application logs checking with deep curiosity. Gracefully & reliably track and follow through on assigned issues to resolution, including communications to all stakeholders.
6. Manage expectations and relationships with business users, external consultants and vendors to ensure project and enhancement deliverables, maintenance and support of enterprise applications are met with satisfied service level agreements.
7. Develop and maintain online knowledge-based forum setup by specific enterprise application platform suite to support collaborative rotational team model.
8. Knowledge based sharing could be in the form of wiki support pages & central repository that consists of standards operations procedures (SOP), functional and technical specifications document that highlights on detailed network infrastructure & integration setup, application processes and configurations, to operations manual that consists of support escalation flow covering all vendors and internal PICs.
9. Develop and keep documentations up-to-date on online central repository and wiki sites upon completion of a project or change requests upon closure of implementation tickets.
10. Ensure all tickets assigned is well linked, updated periodically and closed upon completion, inclusive supporting screenshots and evidence of what was done, what was tested and investigative information to build better knowledge based for internal team enrichment.