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Assistant Manager Resident Engineer

Posted on: 26 Nov 2024, 3:24 AM

Contract

Company

TELEKOM MALAYSIA BERHAD

location

Malaysia : WP - Kuala Lumpur

Deadline

24 Dec 2024, 10:00 AM

Salary

MYR 3000.00 - MYR 3500.00

Job Scope

The work scope includes but not limited to provide onsite technical resources for the Connectivity / ICT maintenance contracts in various Sector / Vertical i.e Oil and Gas, Finance, Education, Industry Services and others. Single point of contact for Client services with details understanding on network design, integration, LAN setup, data centre and applications running.

Key Responsibilities

  • Prepare report as requested by customer from time to time.
  • To maintain the agency network design documentation with up-to-date information such as CPE configuration (Router, Bandwidth Manager policy, Firewall) to expedite the troubleshooting process
  • Attend network operation meeting, briefing and assist customer on all issues related of Client services inclusive service delivery and restoration
  • To analyse the incident / problem related to agency network and find the root cause of the problem and recommend the resolution and improvement
  • To assign and monitor the execution of Preventive Maintenance as stipulated in the contract and as required by operation SOP to reduce fault rate
  • To monitor alarm on SNMP system and take necessary action proactively to clear the critical alarm and alerts.
  • Subject to changes based on requirement related to Client
  • Basic knowledge for VMWare, Active Directory, Backup and DR, HP hardware, Trend Micro, Fortigate and Microsoft produc

Job Requirement

  1. Bachelor Degree or Diploma (Engineering/IT/Science Comp) and related field.
  2. Knowledge in ISO and quality program, Network Operation support and services for Domestic and International.
  3. Experience in IT Service Helpdesk, Support Team, Customer Service, Telecommunication and Networking.

Minimum Year of Working Experience

1 Year

Minimum Qualification

Bachelor's Degree

Minimum Grade

Second Class Upper

Field Of Study

Business Studies/Administration/Management

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