Ensure compliance to the agreed Underwriting Manual, Standard Operating Procedures and Service Level Standards of the department.
Ensure correspondence received related to New Business servicing by physical or electronic mail is attended to promptly and in a professionally manner.
Ensure medical fee payments are promptly made to our panel clinics on a monthly basis along with a statement of account.
Ensure prompt and accurate reimbursement of medical fee paid by our individual agency personnel or proposer as and when received.
Submit accurate data to our third party provider pertaining to medical insurances, for issuance of cashless card and on receiving the card, send it immediately to the policyowner along with the policy document or separately if required.
Determine and identify the classification in mismatch occupation and act accordingly.
Update un-delivered policy document and make every attempt to re-direct the policy document to the agent / policyowner concerned.
To assist to review and update the department’s documents with the objective to minimize and simplify the documentation needed without compromising information or compliance related matters.
Review and streamline administrative procedures for prompt, efficient and cost effective process within the department.
Evaluate and appoint Panel Clinic on behalf of New Business department and conduct annual review based on Standard Operating procedure.
Job Requirement
Minimum Diploma and any relevant qualification and experience related to the job.
Proficiency in Microsoft Office Suite, especially Excel.
Good knowledge in medical underwriting, financial underwriting and product knowledge.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills.
Ability to work effectively in a team environment.