Senior Executive, Business Services
Posted on:
Full Time
Company
MCIS Insurance Berhad
location
Malaysia : Selangor
Wisma MCIS, Jalan Barat, Pjs 52, 46200 Petaling Jaya, Selangor, Malaysia
Deadline
Job Scope
- Response to the enquiries & requests from Policyholder & Intermediaries on products, movement & enrolment related matters effectively within the agreed SLAs.
- Perform registration on movement declaration, attend to movement enquiries and follow up on any incomplete details (if any).
- Responsible for Corporate Agency application, Documentation & Due Diligence Process and Renewal of Corporate Agent.
- Liaison with governance & BSD team on LIAM application & Agreements.
- Arrange, communicate, track, and report the training requirement of Corporate Agent and work closely with MCIS Life Academy (MLA) to prepare and review the training materials.
- Provide prompt, courteous, and satisfactory customer service to internal and external customers, this includes intermediaries, policyholders, agency personnel, departmental staff, third party service providers and vendors to create a cordial working relationship.
- Assist to attend to underwriting enquiries related to medical requirements/tests/non-medical requirements and follow through on underwriting requirement documents.
- Assist to monitor and work closely with Credit Control team and put up the justifications to management to extend the payment timeline for policy with overdue outstanding premium.
- Assist to work with Group Operations department to calculate & raise the payment requisition to Finance for commission payment.
- Assist in preparing management reports especially in business performance, service delivery, training for corporate agents and status of the action plans.
Job Requirement
- Degree in Actuarial Science/ Business Administration or Diploma in Insurance or equivalent.
- Minimum 3-4 years’ experience in Insurance Industry especially in Group Insurance or Broking Servicing.
- Able to work independently and proactively maintaining good relationships with business partners and internal stakeholders.
- Effective communication in handling customer enquiries & requests.
- Excellent written and verbal communication skills in English.
- Possess with good negotiation & influencing skills.
Minimum Year of Working Experience
3 Years
Minimum Qualification
Diploma
Minimum Grade
Not Specified
Field Of Study
Business Studies/Administration/Management