It’s All About Staying On Track

There is no straight path, there are and always will be obstacles.

Determination and a vision for success put Dato’ Mohd Naim Daruwish in his current office. He graduated from the University of Malaya with a law degree and started his career in the legal service with Bank Pertanian Malaysia in 1984. A year later, he joined the Judicial and Legal Services as a magistrate.

He joined EPF in 1992 and served first as Manager at the Prosecution and Litigation Section. He became Head of EPF’s Legal Department and from 2011 to 2014, was seconded as the CEO of the Companies Commission of Malaysia (SSM).

Looking back, Dato’ Naim saw those years as formative and the foundation which led him to his current role as Deputy CEO (Operations) of EPF, overseeing Customer Service Operations with extensive duties and responsibilities.

“Over the years, I grew, and so did my management and leadership skills, and I built networks along the way,” says Dato’ Naim.

Dato’ Naim’s success and achievements today are much rooted from the support and comfort of the people around him. “There is no straight path, there are and always will be obstacles; we need to upskill and reskill to stay on track,” he says.

“Those coming into the workforce now will benefit from adapting to new and changing roles. Positive thoughts and valuable experiences are what it takes to emerge into a better version of yourself in this challenging age.

With assets worth over RM760 billion, 13.8 million members and over 499,000 employers under its purview, EPF is the national social security institution providing a mandatory retirement savings scheme based on defined contributions. This means what members save and dividends accrued are what they get at retirement age. “Adequate savings and good health promise you a happy and meaningful retirement, and EPF is proud to serve Malaysians,” says Dato’ Naim.

EPF aims to manage and safeguard members’ savings as well as provide excellent services to its customers. Dato’ Naim adds that EPF is progressively transforming its conservative savings management and manual transactions into advisory and digital services. There will always be a focus on delivering retirement advisory and financial literacy awareness to the public.

With the impact of demographic changes and the digital revolution, customers’ needs change and expectations rise. To remain relevant, our thoughts, processes and services need to transform. The challenge is to disrupt the status quo by reimagining, redesigning and reinventing the future of work.