Teledirect provides multinational organisations with outsourced contact centre services to improve their customer service or to accelerate their sales.
Serving largely companies in the financial, IT, airline, luxury and telecommunication sectors, we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Engagements we have been involved in include, full outsourced customer service, technical support, telesales B2C and B2B, Leads Qualification Appointment Setting, consulting to improve client’s call-centre, off-shoring, near-shoring and many more types of activities.
Our regional scope gives us access to many case studies and reference performance points to guide our operations teams as well as our clients in the direction of success. To date, Teledirect has implemented over 4,500 successful programmes interacting with our clients’ customers around the world and a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by clinching several regional and international awards under the best contact centre operations and the best contact centre professional categories.
We operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Thailand, Philippines, China and Japan.
Recruiting right, training and developing, coaching and providing quality assurance are the pillars of our success. Great infrastructure and our robust analytics help our employees outperform and to maintain high standards of quality.