• Articles:
  • Leadership
  • Aspire
  • Innovate
  • Ins & Outs
  • Education
  • GRADUAN News

ROCSOC & POS Enablement Analyst

Job Posted at: 2021-09-09 18:17:00

Location

WP - Kuala Lumpur

Deadline

2021-10-08 18:17:00

Expected Salary

MYR 3500.00

Full Time

Description

Job Scope

Delivering excellent Back-Office interactions with Merchants in the Asia Pacific region to facilitate their Point-of-Sale Set-Up and Servicing needs including Data capturing for Merchant transaction (ROCSOC), via phone, e-mail and back-end processing to enable them to warmly accept American Express cards and welcome American Express customers.

**Key responsibility: **This position is accountable for managing Merchant Point-of-Sale Set-Up and Servicing needs including Data capturing for Merchant transaction (ROCSOC).

Job Description

Review, analyze, and process all terminal enablement/set-up, servicing and product requests varying in levels of complexity received on a daily basis Handling incoming documents from customers via post/email and perform data capturing for Merchant transaction. Responsible for data verification and timely processing of new applications, including follow up of missing information to enable optimal turn-around time of applications Follow up with various stakeholders through outbound calls/e-mails to ensure efficient Merchant case resolution Liaise with partner banks and terminal deployment vendors to ensure requests are actioned in a timely manner Maintain a daily inventory of cases, track and resolve each of them to closure to effectively service Merchants and reduce Cycle Time

Key Responsibilities

Meet performance metrics: Quality, Efficiency, Case Time Resolution, Compliance, Attendance and Schedule Adherence Adhere to internal policies to ensure Compliance with legal parameters as well as company policies and procedures

Qualification

  • Fresh Grads with Degree
  • A customer centric, can-do attitude for your customers
  • Proficient in MS Office tools
  • Strong data entry skills & detail oriented
  • Sound resolution skills
  • Fluency in reading and writing in English & Chinese and Cantonese
  • Flexible to work on shifts hours as well as weekends & public holidays (when required)

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Job Requirements

Minimum Education

Bachelor's Degree

Minimum Grade

Pass / Non-gradable

Other Jobs From AMERICAN EXPRESS

Customer Care Professional - Night shift - US Servicing (Nov intake)

American Express

Posted 2021-09-09 17:53:00

Business Relationship Consultant (Australia & New Zealand Merchant Services)

American Express

Posted 2021-09-09 17:56:00

Customer Care Professional - Night shift - US Servicing (Oct intake)

American Express

Posted 2021-09-09 18:00:00

Merchant Onboarding Analyst

American Express

Posted 2021-09-09 18:11:00