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Quality Assurance - Assistant / Officer (Fresh Graduates or Experienced)

Job Posted at: 2019-11-22 12:00:00




2019-12-21 12:00:00

Full Time


Job Scope

**Responsibilities: - **

  • Coordination & Communication

➢ Act as a liaison officer regarding any difficulties that may arise over operation and kitchen department. ➢ Act as a medium of direct communication with restaurants’ managers & employees. ➢ Process all pest control reports with priority pest activity; coordinate services; and communicate corrective actions to the restaurants’ employees.

  • Training & Development

➢ Develop, maintain and continually improve the QA policy and procedures specific to the restaurant operations. ➢ Enforce & maintain Outlets’ standard cleaning and hygiene’s requirements to ensure all service standards meet the SOP. ➢ Plan, coordinate, and conduct Food Safety / HALAL Compliance training programs (Internal / External).

  • Internal Audit

➢ Conduct audits of all outlets to evaluate the restaurants food safety practices and other key factors. ➢ Review and verify CCP records and ensure corrective action taken when deviation occurred in a timely manner.

  • Survey & Analysation

➢ Investigate and report all complaints on food safety/quality issues related to food ingredients. ➢ Monitor guest satisfaction by doing survey to investigate root cause of customers’ complaints.

  • Administrative Task

➢ Responsible on premise or product certification application/renewal relating HALAL and food safety.

**Requirements **

  • Bachelor’s Degree in Hospitality / F&B / Hotel Management, Food Science / Food Technology, Technology Operation Management, Operation Management, Business Management, Human Resource Management, or of equivalent relevance
  • Halal Certifications would be an added advantage (not mandatory)
  • Fresh Graduates or at least 1 - 2 years of work experience
  • Knowledgeable in GMP, HACCP, and Halal
  • Possessing a systematic and oragnised mindset and approach to tasks
  • Must be flexible and open to steep learning curves and constructive criticisms
  • Willing to do administrative tasks and organised in filing & documentation
  • Able to think critically to provide informed feedback
  • Have a driver’s license and willing to travel to branches
  • Strong and strict personality (disciplined)
  • Fluent in both English and Malay
  • Citizen of Malaysia

*Training & Guidance is provided to Fresh Graduates

Job Requirements

Minimum Education

Bachelor's Degree

Minimum Grade

Second Class Upper


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