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Professional Associate (Business Development Executive)

Job Posted at: 2019-04-07 06:24:00

Location

WP - Kuala Lumpur

Deadline

2019-04-30 06:25:00

Full Time

Description

Job Scope

Responsible to assist the region Agency Force to achieve the overall productivity, profitability and quality targeted by the Company.

**PRINCIPAL DUTIES & RESPONSIBILITIES: **

  1. Sales Development
  •  Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
  •  Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
  •  Provide additional motivation for agency members to raise agency morale.
  •  Organized and support all company’s functions.
  •  Continuously encourage agency members to focus on recruiting new agents.
  •  Encourage Agency Leaders to train-up agents for promotion to be future leaders.
  •  Monitor and supervise agency strategic action plans on KPIs.
  1. Customer Service Development
  •  Participate in all identified core-customer service programs to update of product and system knowledge.
  •  Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
  1. People Development
  •  Implement Core-Program to encourage new agents to do well and retain them in our Company.
  •  Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
  •  Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.
  1. Communication & Organization Development
  •  Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
  •  Assist and support all launches and events.
  •  Communicate and motivate by promoting Agency, Regional or PAMB’s challenges, incentives and contest to the Agency.
  •  Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
  •  Submit weekly planning and monthly reports.

**JOB SPECIFICATION **

  • Degree in any discipline.
  • Good interpersonal and communications skills.
  • A self starter with pleasant personality and service oriented work perspective.
  • Must be self-motivated with the ability to work under minimum supervision.

Job Requirements

Minimum Education

Bachelor's Degree

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