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Merchant Pre-Sales Support

Job Posted at: 2019-07-07 15:44:00

Deadline

2019-08-06 15:44:00

Full Time

Description

Job Scope

Job Summary:

  • To support the Sales Team in processing the merchant application and submission of terminal deployment to terminal vendors. Attending to Merchant Helpdesk queries from merchants. Monitoring of inactive terminals and charging of inactive fees under Master Merchant portfolio.

Key Responsibilities:

  • Provide the administrative support to the sales team in completing the merchant recruitment till the deployment of credit card terminal and ensure the processes are performed within the SLA
  • Attending to all incoming calls from merchants via Merchant Helpdesk line and ensure all queries responded within the SLA
  • Monitoring of the Master Merchant inactive terminal and charging of inactive fees to maximize the profitability
  • Managerial Responsibilities
  • Handle the merchant recruitment processing to ensure applications are processing within SLA
  • Attend to Merchant Helpdesk calls and ensure all merchant queries are responded with SLA
  • Organizational Responsibilities
  • Work with integrity and excellence to maintain Bank’s good image
  • Excellent service to instill loyalty in merchants for HLB
  • Committed to provide the best customer experience to customers

Requirements:

  • Degree in any discipline
  • Fresh graduates are encouraged to apply

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