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Service Delivery Engineer

Posted on:

Full Time


Berjaya Corporation Berhad




Job Scope

  • Managed daily support and operations for data centre services, networks, and cloud platforms.
  • Responsible for daily monitoring of data centre services, networks, and cloud platforms in accordance with pre-defined protocols and procedures
  • Implement and manage security controls for the data centre, network, and cloud services
  • Monitor logs/alerts and undertake first-level troubleshooting for service issues/outages
  • Identify network and cloud platform risks and take appropriate remediation actions to address them.
  • Daily reporting on system availability, including any failures, problems, or downtime.
  • Maintain and update DC network diagram.
  • Supervise DC infra facilities maintenance services.
  • To ensure all associated operational tasks are carried out in accordance with business policies, guidelines, rules, and standards.
  • Responsible for managing the documentions related to procedure and processes required for ISO compliance certfication.
  • Monthly operational reports to management, customers, and compliance reviews
  • Support customers to meet agreed SLA levels.
  • Responsible for any assigned duties – as and when notified

Job Requirement

  • 1 - 2 years of relevant work experience with data centre, telecommunication, and networking environment.
  • Fresh graduates with Degree in Bachelor of Telecommunications / Networking are encouraged to apply.
  • Skilled in troubleshooting method and high self esteem
  • Proactive with lots of initative and ability to make decisions and have creative problem-solving ability.
  • Dedicated and passionate about learning new skills

Minimum Year of Working Experience

1 Year

Minimum Qualification

Bachelor's Degree

Minimum Grade

Not Specified

Field Of Study

Computer Science/Information Technology


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