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Product Support Representative (Fresh Graduate)

Job Posted at: 2022-01-05 03:24:00


2022-01-31 05:54:00

Full Time


Job Scope

• Provide professional, efficient, high-quality service to a portfolio of (key) renewals customers on a day-to-day basis

  • Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels
  • Ensure compliance with department and legal procedures and take immediate and appropriate action when risks arise
  • Develop customer expert knowledge and familiarity of Clarivate’s services and products
  • Guarantee customers receive a professional, efficient and courteous response to queries
  • Develop a successful working relationship between Clarivate’s local and global teams
  • Occasionally be responsible for managing projects as assigned for existing customers
  • Assist team members with additional workloads as deemed necessary by business/customer needs
  • Ensure appropriate turnaround times and response quality to meet customer targets and to align workflow with business objectives
  • Embrace initiatives to reduce manual exceptions/workaround to facilitate a more seamless partnership with customers
  • Understand and adhere to ISO 9001 processes at all times
  • Ensure that customer profiles are kept up to date in order to provide the relevant areas of the business with current information

Job Requirements

Minimum Education

Bachelor's Degree

Minimum Grade

Second Class Upper


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