Manager, Global Security Pricing, Fund Accounting

What is the opportunity?

CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services’ European business and Malaysia centre of excellence, delivering operational excellence.

As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.

As a Manager, you will be responsible for the following: • Responsible for the effective and efficient management of the team, ensuring that all services are rendered in an accurate and timely manner • Accountable for the cross location collaboration (other GSP Centers) to ensure contingency support as well as consistency in procedures and delivery • Accountable for the quality of the services delivered & for the management of a team or an activity - first level of escalation • Accountable for procedures' validation and implementation • Promote quality of deliverables by motivating, coaching and developing team members • Identify and share development and training needs , design training plan for the year • Accountable for the appraisal process (set clear annual business objectives and review them mid-year), absence tracking • Responsible for identifying areas where efficiencies and accuracy improvements can be made and implement a plan of action

Region: Lux

Working hours: 12:00PM -9:00PM

What will you do?

• Accountable for ensuring the operational efficiency / effectiveness of the production for activities under responsibilities.
• Actively support global operating model for activities under responsibilities.
• Provide support and thought leadership across all aspects of the business as a member of Management team.
• Stay current with external environment that governs / influences the business.
• Ensure the organizational framework supports the delivery of quality service and operational excellence.
• Establish / follow clear indicators that measure service quality, operating costs and overall effectiveness of the team.
• Establish and lead an environment of continuous improvement and change management that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality.
• Continuously identify opportunities to enhance operational excellence and risk mitigation.
• Provide support to the Management through regular communication
• Clear internal communication.
• Provide support to client when expertise required in relation with the Global Securities Pricing Expertise Center (LUX).
• Ensure collaborative relationship across jurisdictional, functional and cultural boundaries when required for the daily operations Relationship Management and Communication.
• Hold weekly / monthly staff meeting with the team to review monthly quality and performance indicators.
• Organize regular process and procedures review within the team, aim for constant improvement and optimization.
• Communicate the business plan to the team, and translate the plan to reflect concrete actions at the team level.
• Contribute actively to the timely delivery of the monthly activity newsletter in collaboration with the CPS Expertise Center providing all necessary element.
• Builds high performing teams, leveraging individual capabilities and strengths
• Ensure employees understand our vision, as well as support and reinforce client focused behaviors that contribute to CACEIS.
• Provide focus and clarity in establishing individual goals, driving performance, supporting career development and rewarding individual and team success
• Cultivate across functional and international mindset that puts client best interest ahead of individual and business agendas
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Develop talent management & succession planning strategies that ensure we attract, retain and grow top talent at all levels in the organization
• Identify and share development and training needs, design training plan for the year with the support of HR and arrange for development experiences
• Build on the knowledge and skills of the team by re-allocating the work of team member so as to develop new competencies for employees. • Drives to Succeed: Results oriented / Client focused / Competitive
• Leads with integrity: Trusted / Share information / Accountability Shapes the future: Innovative and strategic / Change agent / Entrepreneurial
• Develops others: Coaches for high performance / Builds future capabilities / Team development