Support matters related to internet banking to ensure that alerts triggered are attended in a timely manner and suspicious transactions are verified accordingly.
Provide recommendation on risk parameters setting to minimize fraud losses based on the detected fraud cases.
Ensure that fraud incidents detected from other related potential incidents or suspected fraud incidents are well managed.
Handle fraud incidents reported via system, customer, branches, contact center.
Liaise with related parties (internal or external) to manage fraud incidents.
Attend and handle alerts triggered from fraud management system – predator.
Identify and escalate risk inherent in particular situations or transactions, access, control, monitor and report impact of risk, franchise, regulatory or financial.
Conduct business and day to day activities contributing to a "no surprise" compliance culture by ensuring adherence to the group’s AML program, policies and procedures.
This role will operate on a 24/7 shift, under 3 shift cycles.
Job Requirement
Bachelor's Degree in Banking and Finance or related fields.
No working experience is necessary as on the job training will be provided.
Familiar with systems related to internet banking and other relevant support systems is preferred.