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Executive Inbound Call, Customer Care

Posted on: 29 Nov 2024, 8:47 AM

Full Time

Company

AMBANK GROUP

location

Malaysia : WP - Kuala Lumpur

Deadline

29 Dec 2024, 8:48 AM

Job Scope

  • Perform the required call verification process prior updating customers' information or providing account information.
  • Identify and handle customers' enquiries completely and accurately with confidence.
  • Attend to customers' instructions for financial and non-financial transactions.
  • Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
  • Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
  • Maintain confidentiality of organizations' customers and data.
  • Educate customers on new products and services.
  • Another ad-hoc duties / project assigned.

Job Requirement

  • Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.
  • Broad knowledge on retail banking products.
  • Fast learner to pick up the systems, policies and procedures requirements.
  • Analytical thinking and problem solving.
  • Proficient in English, Bahasa Malaysia.
  • Team player and cooperative.
  • Applicants should be Malaysian and willing to work on shift hours and rotated location.

Minimum Year of Working Experience

1 Year

Minimum Qualification

Not Specified

Minimum Grade

Not Specified

Field Of Study

Not Specified

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