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Executive, Contact Centre

Job Posted at: 2021-11-11 09:02:00

Deadline

2021-12-11 09:02:00

Contract

Description

Job Scope

Job Responsibilities Responsible to ensure consistent delivery of excellent quality service to customers and clients.

  • Ensure all customer queries are: a) Handled in a time effective and professional capacity; b) Investigated and solved to time and schedule restraints while also being courteous and professional throughout.
  • Performs duties in a professional and responsible in accordance with policies, procedures, products, and allow the service set to achieve Department and the Bank.
  • Ensure readiness to answer call and emphasizing on schedule adherence, accuracy of information and high productivity.
  • To ensure daily task is carried out with integration and dedication.
  • To ensure call quality via feedback given by Quality Assurance Unit from the Customer Satisfaction Survey activity.
  • Well versed in Bank’s product and services and ensure it is updated accordingly.

Job Requirement

  • Bachelor Degree in Banking / BBA or any related field with CGPA 3.25
  • Bachelor Degree in Accountancy/Finance with CGPA 3.0
  • Age 22 – 29
  • The placement will be in HQ, KL
  • Good in communication skill in Bahasa Melayu and English

Job Requirements

Minimum Education

Bachelor's Degree

Minimum Grade

Second Class Upper

Field of Study

Finance/Accountancy/Banking

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