Executive - Call Centre/Contact Centre
Posted on:
Full Time
Job Scope
- To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.
Job Requirement
- Bachelor's Degree/Diploma in any related discipline.
- Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
- Computer literate and proficient in Microsoft Office.
- Fluent in conversing in both English and Bahasa Melayu.
- Able to start immediately is an added advantage.
- 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
- A strong team player with good etiquette.
Minimum Year of Working Experience
1 Year
Minimum Qualification
Primary/Secondary/SPM/O Level
Minimum Grade
Pass / Non-gradable
Field Of Study
Not Specified