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Customer Service Executive (3 months contract)

Job Posted at: 2022-07-29 08:16:13

Deadline

2022-08-28 08:16:17

Full Time

Description

Job Scope

What you’ll need to bring to the Team:-

-Excellent interpersonal skills, written and oral communication skills.

  • Strong phone contact handling skills and active listening.
  • Great attention to detail, good analytical and problem-solving skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and as part of a team. What you’ll be doing
  • Handle daily customer’s order fulfilment, and a strong commitment to ensure the delivery in a timely and accurately manner.
  • Handle daily customers’ incoming and outgoing calls, emailing.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ request.
  • Regular feedback to the management customer’s comments, feedbacks on our products and services.
  • Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
  • Assist in new product testing, implementation and launches.
  • Responsible for deploying and applying all company policies, procedures and standards.
  • Perform and achieve the KPI as assigned.
  • Contribute to team effort by accomplishing related results as needed

Job Requirements

Minimum Working Experience

1 Year

Minimum Education

Advanced / Higher / Graduate Diploma

Minimum Grade

Second Class Upper

Field of Study

Business Studies/Administration/Management

More about you

  • Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
  • Proficient in MS Office (Word, Excel & Outlook)
  • A minimum of 3 years working experience in the related field.
  • Resilient to thrive in a complex environment.

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