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Associate, Claims Assessor

Job Posted at: 2022-07-15 08:38:53

Full Time


Job Scope

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as an Associate, Claims Assessor.

The Role:

  • Adjudicate claims as per policy terms and conditions as well as assisting in other projects/assignment from time to time.
  • Assess claims in accordance with the policy terms and conditions and ISO requirements.
  • Process claims; i.e. approve, reject or withdraw claims within a set time frame.
  • Handling enquiries and complaints from agents and claimants.
  • Co-ordinate with other branches to ensure smooth claims handling.

Job Requirements

The Person:

  • Has a university Degree in any discipline; or, Professional qualification in insurance, ICA, ACS.
  • Has 1-3 years’ experience in life insurance company or large organisation.
  • Possesses the ability to analyse details clearly, has good convincing skill, good written and oral communication, able to effectively manage complaints and customer service.
  • Computer literate as well as being equipped with core knowledge on policy terms and conditions, product knowledge and features, medical knowledge and human anatomy.
  • Sufficient knowledge on Insurance Act and Laws, Life insurance industry practices, OFS's procedures and policies, ISO requirements and basic quality auditing, and Risk and Compliance requirements.
  • Able to provide good and clear explanation skills as well as equipped with ideal telephone handlings and manners.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.


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