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Assistant Manager/Temporary Officer - Contact Centre

Job Posted at: 2021-11-11 01:10:00

Deadline

2021-12-11 01:10:00

Contract

Description

Job Scope

Summary: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner.

Duties & Responsibilities:

  • Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact Centre pertaining to bank products and services.
  • Timely escalation of the case to Supervisors/Product Owners and Team Leaders to ensure follows up on cases in accordance with the required time frame.
  • Record, escalate, reply & track complaints on product/services features and account related issues in the designated tracking system.
  • Manage and handle complaints in a professional manner and respond to customers within the required timeline (Complaint Handling Management).
  • Escalate sales leads to the respective person in charge.

Requirements:

  • Good listening and problem-solving skills.
  • Good overall understanding of bank's products & services.
  • Good communication and interpersonal skills.

Job Requirements

Minimum Education

Bachelor's Degree

Minimum Grade

Second Class Lower

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