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IT Technician, Infrastructure Management

Job Posted at: Mon, Feb 12, 2018 3:22 AM


WP - Kuala Lumpur


Mon, Mar 12, 2018 3:22 AM

Full Time


Job Scope

A. Job Purpose

  • Support the IT operation and maintenance implementation to support PSMB's business requirement.
  • Assist in the IT operation and maintenance strategy and ensure its effective implementation to meet the PSMB's strategic goals in line with the latest technology.

B. Key Accountabilities

  • Routine daily monitoring and maintenance of IT client-server bases infrastructure and LAN connectivity.
  • Assist in client computer user interfaces for internet and intranet applications access; client computer configuration and conducting tests.
  • Assist in managing and troubleshooting client emails, Active Directory user and Single Sign-On for internal user access with minimal access to the admin console.
  • Support operation and maintenance implementation by contributing to team meetings; troubleshooting client production environment issues across multiple environments and operating platforms.
  • Support users by developing documentation, assistance tools and PSMB events.
  • Liaise with IT vendors to resolve HRDF systems errors, perform HRDF system security upgrade and implementation.
  • Prepare minutes of meeting for IT Division.
  • Manage enterprise system backup for IT Division.
  • Communicate with internal users to answer questions, disseminate or explain information, take orders and address complaints.
  • Maintain and update filing, inventory, mailing and asset either manually or using a computer.
  • Undertake other such reasonable duties as required by the Management.

C. Qualifications, Skills and Knowledge

  • Diploma in Information Technology/Computer Science or related discipline.
  • 1-3 years of working experience with extensive exposure in IT System Support.
  • Knowledge and understanding of IT operation and maintenance, client-server environment and the technical concept are required.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

D. Key Challenges of the Job

  • Manage the user requirement to ensure organisational objectives are met.
  • Coordination activity with the internal and external user.
  • Keeping abreast of latest technology in Information Technology.

Job Requirements

Minimum Working Experience

2 Years

Minimum Education


Minimum Grade

Pass / Non-gradable

Field of Study

Computer Science/Information Technology


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