Technology Specialist

Role: Technology Specialist

Start Date: Immediate

Employment Type: Full-time, 1-Year Contract (Renewable)

Location: Kuala Lumpur, Malaysia

OBJECTIVE OF THE ROLE

This role supports the organisation in planning and building the technological infrastructure of the organisation and enhancing TFM’s impact by digitalising operations and processes to increase effectiveness and efficiency. The role also ensures that information and data integrity, flow and knowledge management within the organisation and with external parties are strong.

MISSION FOR THE ROLE

This role will support Teach For Malaysia’s technology initiatives by fostering innovation and identifying current and future functional and individual technology needs.

DUTIES AND RESPONSIBILITIES

• Lead Technology Maintenance, Implementation and Adoption Across the Organisation
• Direct the overall strategy and architecture for Teach For Malaysia’s information technology initiatives across all pillars in the 2030 Strategy House by fostering innovation, identifying current and future functional and individual technology needs, and implementing a robust IT system.
• Maintain all tech systems in the organization so that all staff can operate efficiently and effectively without being held back by technological distractions and challenges. This includes e-mail administration, technology upgrades, working with vendors to solve hardware issues, hardware and software solutions for document storage
• Collaborate with the Office Manager to ensure the upkeep of laptops, printers, internet network connections, and other related equipment.
• Maintain and purchase relevant software; purchase and upkeep of software licenses and customer relationship management (CRM) licenses.
• Research, evaluate, identify and enlist necessary vendors to support the execution of the organisation’s IT strategy.
• Manage our domain on Google Workplace or other relevant platforms, including documents, account management and administration.
• Provide helpdesk support to staff for hardware or tech issues.
• Adoption and Development of Existing and New Software /Technology Platforms
• Work with various functional areas to develop, implement and maintain CRM solutions (Salesforce) to potentially programmatic areas, fundraising efforts and administrative information.
• Revise existing data and reporting systems, researching and adding applications as needed and updating current Salesforce fields to serve the needs of the team better
• Integrate other technology (Slack, survey systems, websites, etc.) with Salesforce or other identified technological solutions.
• Develop and maintain the technology infrastructure of the organisation by overseeing new system facilitation and current system enhancements.
• Suggest, source and maintain both in-house as well as outsourced technology applications that will enhance productivity.
• Developing and upholding IT policies and procedures
• Develop and maintain IT policies and procedures, including steps to protect our data and information integrity and ensure alignment with the Personal Data Protection Act 2010
• Set up cybersecurity systems and safeguards to ensure data and information are protected
• Set up inventory systems to manage TFM IT assets responsibly
• Training staff, Fellows and the wider Movement on data protection and confidentiality and monitor for compliance with all the policies and procedures of the organisation and the laws of Malaysia
• Facilitate Technology Upskilling and Trainings for the Movement
• Run training and assist in the delivery of technology-related training sessions
• Ensure that all staff are fully trained in data and technology to do their roles successfully. Conduct new staff training and refresher training for current staff

Project Management

• Drive the development of strategy in aligning TFM’s needs and impact with technology-based solutions.
• Steward relationships with technology vendors and other relevant stakeholders to drive the organisation’s adoption of various technological and digital solutions
• Project manage the end-to-end adoption and migration of various software identified by the organisation, with the support of external vendors and team lead.

KEY MEASURES OF SUCCESS

• Migration of the current knowledge management portal to a newly identified platform.
• Crafting and implementation of data protection and privacy policies.
• Digitalisation of operations and processes across the organisation through the adoption of integrated data management software across the organisation

REQUIRED COMPETENCIES

• Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity
• Passion for TFM’s mission, the education field, and developing people’s potential
• Proactive self-starter with the ability to manage multiple streams of work and independently prioritise tasks
• Strong desire to learn new things and grow professionally
• Excellent project management and organisational skills with the ability to assess, prioritise and manage a varied workload in a dynamic environment