Manager, Control Assurance, Hong Kong Operations

What is the opportunity?

CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC investor Services’ European business and Malaysia centre of excellence. As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.

The Control Assurance will be responsible for the following:

• Responsible for the risk and control governance from BAU activities across different business functions in Hong Kong operations.
• Reviewing and providing assurance that the control practices in respective business functions are effective, meet CACEIS enterprise level requirements, and are followed consistently across the business functions.
• Challenging the business of their understanding of their risk and the status and adequacy of their controls, inclusive of proactive risk management.
• Provide BAU technical and change support.
• Periodic review of process to refresh understanding of requirements and review for compliance.
• Responsible for identifying areas where efficiencies and accuracy improvements can be made and implement a plan of action.
• Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required).
• Maintain statistics up to date (such as Manager Operational Dashboard)
• Maintain organizational relationship with Management line.
• Ensure effective resolution of enquiries.
• Identify and share development and training needs , design training plan for the year.

Region: APAC

Working hours: 9:00AM – 6:00PM

What will you do?

• Perform control testing to ensure the effectiveness of the controls adopted.
• Assess Design Effectiveness and Operational Effectiveness of processes.
• Ensure the RCSA is updated on timely manner and reviewed regularly.
• Analysis of internal errors and external errors to identify thematic and/or sporadic topics for enhanced training.
• Maintain a healthy operating environment by tracking set of Key Risk Indicators (KRI).
• Ensure all processes are well documented, reviewed regularly/periodically, and ensure timely update whenever there are changes made.
• Ensuring team operates at acceptable competency level by governing the training and competency assessment framework.
• Ensure to align the control environment of the processes in the scope of all Aurora team with best practices adopted in CACEIS Malaysia.
• Act as an independent governance unit reporting directly to the Head of Department.
• Maintain efficient communication channels with management teams.
• Management Reporting – project status / updates / departmental performance.
• Timely resolution/escalation of inter-departmental and cross functional queries.
• Ensure collaborative relationship across jurisdictional, functional and cultural boundaries when required for the daily operations.
• Accountable for the cross location collaboration to ensure contingency support as well as consistency in procedures and delivery.
• Maintain standards of personal and professional behaviour.
• Take responsibility for personal development and training.
• Develops others: Coaches for high performance / Builds future capabilities / Team development.
• Sole-contributor to work with all parties to ensure full cooperation from the business teams.
• Adhere CACEIS’ core standards.
• Drives to Succeed: Results oriented / Client focused / Competitive.
• Leads with integrity: Trusted / Share information / Accountability.
• Shapes the future: Innovative and strategic / Change agent / Entrepreneurial.
• Seek ways to enhance and improve process flow and environment and adherence to risk factors.