Customer Service Helpdesk (Cantonese)

Responsibility

• Inbound 1st Level Technical Support
• To analyze, create and resolve tickets (if applicable).
• To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
• Transform tickets created by E-Mail or Fax into the Ticket system.
• Follow up on processing status (e. g. Engineer Time of Arrival)
• Identified and escalated priority issues per client specifications
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Ensure high levels of customer satisfaction with individual call
• Requires ability to multitask and handle diverse, complex issues

Benefits

• Basic range: RM3200 - RM4000 (Based performance & experienced)
• Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc…)*
• Training will be provided

Working hours

• 24/ 7 Rotational shift basis with 8 working hour daily
• Morning / Afternoon / Midnight shift
• 5 work days / week (including Public Holiday)
• 2 days off / week
• Optional Work From Home