• Articles:
  • Leadership
  • Aspire
  • Innovate
  • Ins & Outs
  • Education
  • GRADUAN News

EXECUTIVE, INBOUND CONTACT CENTER

Job Posted at: 2021-09-21 00:44:00

Deadline

2021-10-21 00:44:00

Full Time

Description

Job Scope

  • Perform the required call verification process prior updating customers' information or providing account information.
  • Identify and handle customers' enquiries completely and accurately with confidence.
  • Attend to customers' instructions for financial and non-financial transactions.
  • Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
  • Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
  • Maintain confidentiality of organizations' customers and data.
  • Educate customers on new products and services.
  • Other ad-hoc duties / project assigned.

Job Requirements:

  • Recognized degree in any discipline preferably with 1 year working experience in Contact Centre environment.
  • Broad knowledge on retail banking products.
  • Fast learner to pick up the systems, policies and procedures requirements.
  • Analytical thinking and problem solving.
  • Proficient in English, Bahasa Malaysia. Mandarin will be an added advantage.
  • Team player and cooperative.
  • Applicants should be Malaysian and willing to work on shift hours and rotated location

Job Requirements

Minimum Education

Bachelor's Degree

Other Jobs From AMBANK GROUP

SALES ASSOCIATE - TELESALES

AMBANK GROUP

Posted 2021-09-21 01:08:00

AUTO FINANCE MARKETING EXECUTIVE

AMBANK GROUP

Posted 2021-09-20 23:53:00

SALES QUALITY EXECUTIVE

AMBANK GROUP

Posted 2021-09-21 08:51:00

AUDIT EXECUTIVE

AMBANK GROUP

Posted 2021-09-21 01:27:00

RELATIONSHIP MANAGER, ENTERPRISE BANKING

AMBANK GROUP

Posted 2021-09-21 00:27:00