Customer service is the support customers to buy and use products or services that helps them have an easy and enjoyable experience overall. Good customer service is critical to business success, ensuring brand loyalty one customer at a time. Variety of medium use to communicate or interact with the customers such as calls, phone, email etc.
- Answer incoming phone calls and provide support to callers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Handling customer enquiries and feedback for further action.
- Communicating with customers through various relevant & appropriate channels (e.g. social media, telephone, email, etc)
- Acknowledging and resolving customer issues by acquiring sufficient product knowledge.
- Direct customer enquiries to the relevant department
Some companies that are hiring:
- Envo Bpo Services Sdn Bhd
- Daythree Business Services Sdn Bhd
- Neupulse Sdn Bhd
- Innovatic Commerce Solution Sdn Bhd
- Bnetworks Sdn Bhd
Possible Job Roles:
- Customer Service Specialist
- Customer Experience Representatives
- E-commerce Customer Service Team Lead
- Contact Centre - Customer Service Executive
- Junior Customer Success Operations
- Product Development & Support Executive
- Cross Border Customer Service Specialist
*If you submit your CVs we will share the CVs with companies that are hiring under the MYWiT initiative. *