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Customer Service executive

Job Posted at: 2021-06-28 13:00:00

Deadline

2021-07-28 12:35:00

Full Time

Description

Job Scope

**Job Responsibility **

  • Attend to Singapore inbound calls and inquiries on full range of consumer financial products and services
  • Handle calls professionally, whilst providing accurate, timely information, and alternative solutions to customers on products and services
  • Where possible, achieve first call and satisfactory problem resolution, whilstproviding personalized service to enhance customer experience
  • Introduce and educate customers to the self service / automated banking channels
  • Perform after call work for check and balance in accordance to the set procedures for zero defects
  • Provide customer’s feedback to respective business partners for improvements and enhancements
  • Comply with Group Policy and Standards, local laws and regulations and control and procedures of the bank

**Job Requirements **

  • Degree holder with minimum CGPA 3.0 for fresh graduate
  • Diploma holder with at least 2 year of relevant working experience in customer service or contact centre environment
  • Able to converse in English fluently. Ability to speak in Mandarin is an added advantage
  • Flexible, willing to work on 24/7 shifts including weekends and public holidays
  • Patience, able to handle difficult conversations, handle ambiguity and solve complex issues
  • Pleasant personality, people and service oriented, and a strong team player
  • Enjoy and eager to continuously learn new information related to the Bank’s products

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