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Customer Service Representative (Mandarin Speaking)

Job Posted at: Wed, Aug 8, 2018 7:55 AM

Location

WP - Kuala Lumpur

Deadline

Fri, Dec 7, 2018 2:24 AM

Full Time

Description

Job Scope

We are looking for a friendly and hardworking customer service representative to join our growing team to support a renowned American tech company. The individual in this role will be responsible for supporting business customers through the day-to-day management of customer accounts.

Your work would entail:

  • Answering customer calls and responding to customer emails.
  • Tracking and documenting customer data and service issues.
  • Maintaining customer records in databases.
  • Send programme related collaterals and forms.
  • Advise on latest promotions and mechanics.
  • Manages feedback or complaints and liaise with backend support to resolve members’ issues.
  • Involve in ad-hoc projects.
  • Meet daily KPI requirement.
  • Following up and assuring customer satisfaction.

Job Requirements

Minimum Working Experience

1 Year

Minimum Education

Primary/Secondary/SMP/O Level

Field of Study

Any Discipline

What we are looking for:

  • SPM, Diploma or Degree in any field with at least a year working experience in call centre environment. Fresh grduates are also encouraged to apply.
  • Willing to work on a 24/7 rotational shift hours, including night shift, weekends and public holidays.
  • Good verbal and written communication skills.
  • Possess a service oriented mindset with excellent telephone etiquette.
  • Proficient in MS Office applications with excellent keyboard skills.
  • Able to adapt in a fast-paced and stressful environment.
  • Motivated, energetic and driven work ethic.
  • 10 Full-Time Position(s) available.

You'll receive:

  • Incentives (based on performance and KPI)
  • Shift allowances (based on work schedule)
  • Comprehensive training will be provided
  • The satisfaction of helping people and building solutions.
  • Rewards and Recognition.
  • Career advancement opportunities.
  • Great motivation activities.

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