Available from January 2021 onwards.
Do you have a customer-oriented mission to serve? Do you like being at the front line and being the ambassador of the company? Does conversing with and helping others energise you? Are you a quick learner with exceptional remarkable skills and astute intuition? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? WE WANT YOU.
We are looking for eloquent and dedicated Client Engagement Executives to join our team, to play a key role in shaping our customers' experience with StashAway.
You believe that happy customers are crucial to a business' success, and want to create a wonderful experience for each of StashAway's customers. Being quick-witted, friendly and solution-oriented with customers and colleagues should be second nature to you. You will look for ways to constantly improve processes.
- Responding in a timely manner to customers' queries and requests.
- Providing adequate and effective support by diligently investigating the problems and assuring customers with comprehensive solutions.
- Providing technical support for client on-boarding.
- Deliver above-and-beyond customer experiences through WhatsApp, phone, email and Facebook.
- Find innovative ways to continuously improve existing processes and customer experience.
- Act as the internal voice of the customer, offering insights to the Product and Investment teams to build a better product.
- Ability to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
- Partner closely with the Operations Team in resolving customer support tickets.
- Assist with the planning and execution of StashAway Academy events.