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Client Services Executive

Job Posted at: 2020-10-09 15:42:00

Deadline

2020-11-08 15:42:00

Full Time

Description

Job Scope

Available from January 2021 onwards.

Do you have a customer-oriented mission to serve? Do you like being at the front line and being the ambassador of the company? Does conversing with and helping others energise you? Are you a quick learner with exceptional remarkable skills and astute intuition? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? WE WANT YOU.

We are looking for eloquent and dedicated Client Engagement Executives to join our team, to play a key role in shaping our customers' experience with StashAway.

You believe that happy customers are crucial to a business' success, and want to create a wonderful experience for each of StashAway's customers. Being quick-witted, friendly and solution-oriented with customers and colleagues should be second nature to you. You will look for ways to constantly improve processes.

Responsibilities:

  • Responding in a timely manner to customers' queries and requests.
  • Providing adequate and effective support by diligently investigating the problems and assuring customers with comprehensive solutions.
  • Providing technical support for client on-boarding.
  • Deliver above-and-beyond customer experiences through WhatsApp, phone, email and Facebook.
  • Find innovative ways to continuously improve existing processes and customer experience.
  • Act as the internal voice of the customer, offering insights to the Product and Investment teams to build a better product.
  • Ability to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
  • Partner closely with the Operations Team in resolving customer support tickets.
  • Assist with the planning and execution of StashAway Academy events.

Job Requirements

Minimum Education

Bachelor's Degree

  • Open only to Malaysia Citizens or Permanent Residents only.
  • Exceptional communication skills in English and Malay/Chinese/Cantonese.
  • Enjoys and able to build rapport with customers and colleagues.
  • Open to shift-based work (i.e. 1pm - 10pm) and to potentially work on weekends and public holidays. - Able to multi-task and take responsibility in challenging situations.
  • Interest in developing expertise in finance and personal investing.
  • Meticulous attention to detail and organisational skills; able to juggle multiple priorities.
  • Tenacious problem-solving mindset with strong follow-through and ownership.
  • Technically savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries.
  • True team mentality committed to learning from and teaching others.
  • Demonstrated ability to establish and improve upon processes.
  • Ability to learn quickly and problem solve on the fly with limited guidance.
  • We have an annual Learning & Development budget of S$1,000/year for you to take charge of your upskilling and learning!
  • 0-2 years of relevant experience; fresh grads may apply.

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