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Call Center Executive

Job Posted at: 2020-04-24 11:51:00

Location

WP - Kuala Lumpur

Deadline

2020-06-28 23:59:00

Full Time

Description

Job Scope

Key Duties & Responsibilities :

  • To continuously attend to inbound and outbound calls routed to Customer Care Hotline as per agreed service level and maintain a high competitive standard of Customer Service expectations.
  • To continuously attend to inbound and outbound correspondence routed to TMLM Corporate emails and snail mails as per agreed service level and maintain a high competitive standard of Customer Service expectations.
  • Ensure that all requests and enquiries are attended prudently and in accordance to all regulatory and corporate requirements.
  • Support Inter-Department in identifying service or process gap for service improvement.
  • Ensure consistency and quality in call and correspondence handling as a successful team’s service delivery.
  • Handle escalation enquiries and feedbacks/complaints through Customer Experience
  • Support and participate in Kaizen Projects.
  • Undertake ad-hoc projects allocated by Management.

Job Requirements

Minimum Working Experience

1 Year

Minimum Education

Bachelor's Degree

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Executive specializing in Customer Service or equivalent.
  • Required language(s): English, Bahasa Malaysia and Mandarin
  • Preferably candidates with fluency in Mandarin
  • Able work extended hours when required.

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