To continuously attend to inbound and outbound calls routed to Customer Care Hotline as per agreed service level and maintain a high competitive standard of Customer Service expectations.
To continuously attend to inbound and outbound correspondence routed to TMLM Corporate emails and snail mails as per agreed service level and maintain a high competitive standard of Customer Service expectations.
Ensure that all requests and enquiries are attended prudently and in accordance to all regulatory and corporate requirements.
Support Inter-Department in identifying service or process gap for service improvement.
Ensure consistency and quality in call and correspondence handling as a successful team’s service delivery.
Handle escalation enquiries and feedbacks/complaints through Customer Experience
Support and participate in Kaizen Projects.
Undertake ad-hoc projects allocated by Management.
Minimum Working Experience
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Executive specializing in Customer Service or equivalent.
Required language(s): English, Bahasa Malaysia and Mandarin
Preferably candidates with fluency in Mandarin
Able work extended hours when required.
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