• Articles:
  • Leadership
  • Aspire
  • Innovate
  • Ins & Outs
  • Education
  • GRADUAN News

Associate, Customer Service (Johor Bahru Branch)

Job Posted at: 2020-04-22 12:04:00

Full Time

Description

Job Scope

Responsibilities

  • To attend to walk-in agents and ensure that the agents' expectations are being fulfilled.
  • To ensure compliance with Branch Operational Guide.
  • To meet the deadline and service turnaround time set.
  • To familiarise with new procedures, guidelines, and product knowledge.
  • To understand the features of all products and able to explain to customers.
  • To attend to enquiries and complaints and follow through for effective resolution.
  • To monitor claims approved by Head Office.
  • To process data-entry; prepare endorsements and checks reports in an accurate and a timely manner.
  • To ensure timely despatch of reports and correspondence.
  • To assist and relief Executive whenever the need arises.
  • To liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements.
  • To liaise with hospital/ clinic for medical reports required for claims.
  • To conserve policies through client retention efforts
  • To handle ad-hoc assignments as and when assigned by superiors and management.
  • To be relief in the Agency Service Centre, Finance and Customer Service Centre whenever needs arises.

Job Requirements

Minimum Working Experience

1 Year

Minimum Education

Bachelor's Degree

Requirements

  • Possess tertiary qualification preferably in Customer Service, Communication, Management, Business Administration, Marketing, Insurance or any related discipline
  • Minimum 1-2 years of working experience in Life Insurance Company
  • Preferably with Customer Service or Life Underwriting experience
  • Good command in English, both written & verbal
  • Able to converse in another language is added advantage.
  • Proficient in using the computer and professional use in Microsoft Office

Other Jobs From GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD

Agency Business Development Executive, Central Region

GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD

Posted 312019Thupm31UTCUTC4712UTCth31Thu, 05 Dec 2019 20:47:00 +000047128

Associate, Brand & Communications (contract)

GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD

Posted 302019Thuam30UTCUTC4111UTCth30Thu, 28 Nov 2019 10:41:00 +0000411110